Return, Refund, and Repairs Policy

Introduction

At Bugyals Lifestyle ("Company", "we", "our", "us"), we strive to ensure that our customers are satisfied with their purchases. This Return, Refund, and Repairs Policy outlines the conditions under which products can be returned, refunded, or repaired.

1. Return Policy

1.1 Eligibility for Returns

Products can be returned under the following conditions:

- The product is defective or damaged upon arrival.

- The product received is different from what was ordered.

- The product is returned within [number] days from the date of delivery.

- The product is unused, in its original packaging, and with all tags and labels intact.

1.2 Non-Returnable Items

Certain items are non-returnable, including:

- Custom-made or personalized items

- Items marked as non-returnable or final sale at the time of purchase

1.3 Return Process

To initiate a return:

- Contact our customer service team at [customer-service-email] or [customer-service-phone-number] with your order number and reason for return.

- Our team will provide you with a return authorization and instructions on how to send the item back to us.

- Ensure the product is securely packaged to prevent damage during transit.

2. Refund Policy

2.1 Eligibility for Refunds

Refunds are issued under the following conditions:

- The returned product meets the eligibility criteria stated in Section 1.1.

- The return is approved by our inspection team.

2.2 Refund Process

Once your return is received and inspected:

- We will notify you of the approval or rejection of your refund.

- If approved, your refund will be processed and a credit will be applied to your original method of payment within [number] days.

2.3 Partial Refunds

In certain situations, only partial refunds are granted (if applicable):

- Any item not in its original condition is damaged or missing parts for reasons not due to our error.

- Any item that is returned more than [number] days after delivery.

3. Repairs Policy

3.1 Eligibility for Repairs

Products are eligible for repair under the following conditions:

- The product is under warranty.

- The product is defective due to manufacturing issues.

3.2 Repair Process

To request a repair:

- Contact our customer service team at [customer-service-email] or [customer-service-phone-number] with your order number and details of the defect.

- Our team will provide you with instructions on how to send the item back for repair.

- We will repair the product and send it back to you at no extra cost if it falls within the warranty period and conditions.

4. Shipping Costs

4.1 Return Shipping Costs

- If the return is due to our error (e.g., incorrect or defective item), we will cover the return shipping costs.

- If the return is for any other reason, the customer is responsible for the return shipping costs.

4.2 Repair Shipping Costs

- For items under warranty, we will cover the shipping costs for sending the item back to us and for returning it to you after repair.

5. Contact Us

If you have any questions about this Return, Refund, and Repairs Policy, please contacts us at:

- Email: admin@bugyals.com

- Phone: 9311079787